Free Shipping.When parcel arrives check for any damage tears,or soiling .If at all damaged do not accept delivery.All parcels will be insured for loss or damage in transit.Should the buyer return the dress the shipping is then the responsibilty of the buyer.Shipping times will vary vary if the dresses are custom made then 5 to 6 weeks or ready made 4 to 5 weeks.On dispatch the client will be informed and a tracking number will be sent to you if required.Items will be insured with the carrier but should a parcel arrive with apparent damage the items should be closely examined before the carriers agent leaves and before giving your signature.If in doubt refuse delivery and contact us.
Free EMS shipping to the countries as follows:
United States,Canada,United Kingdom,Australia,Germany,Austria,France,Spain,Finland,Norway,Singapore,Indonesia,Malasyia,Hong Kong,Denmark,Malta,Japan,Sweden,Switzerland,Thailand,Turkey,Greece,New Zealand,Viet Nam,India and so on....
Other countries, Such as South America Country,North Europe Country、and other South Africa Country、Mid Asia Country etc. need to be charged extra $30 shipping fee.We do not accept returns for any custom Cut gowns.
We do have 14 days money back guarantee for standard size order. If you are not satisfy with the quality and dress not fit for you.
Refund would subject to $75 re-stocking fee and shipping/handling/insurance charges are not refundable.
Bidder/buyer should pay the return shipping fee.
Items must be in original shipped condition, unworn, unaltered, and have all original packaging.
Once we authorize your return, we will give you an ARN (Authorized Return Number). Please write the ARN on the outside of the shipping box.
All returns must be received within 7 days of receipt of ARN. if we have not received dress wthin 7 days, then we will not accept the return.
Refund only after the return package is received.
No exchange to another size because you are required to MEASURE YOURSELF with a TAPE MEASURE before you order.
Please provide your measurements and special require by our Meaurement guide exactly, that's very important.
Please Contact us if you have any question.